Refund policy

Refunds and Exchanges

We must be informed within 14 days of the package being received in order to offer replacements or refunds. Products must be unopened in their original packaging. You can find the appropriate refund forms in our help center. 

Refunds (if applicable)

Once your refund is approved, we will send you an email to notify you of the approval of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 working days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted. 

Delivery issues

If your goods are delayed in transit due to issues with the courier and are no longer suitable for consumption upon their arrival, we will be happy to offer a refund. Please visit our help center to find the appropriate form. 

However, we cannot accept liability for products spoiled due to the following reasons:

• Missed deliveries
• The customer has failed to adequately unpack and store the products after delivery
• Issues caused by customers not being present to accept their delivery
• The customer's shipping address has been written incorrectly
• Deliveries rescheduled by the customer side of the shipment window.
• Missed deliveries for customers who have ordered delivery to their place of work, but have not stayed long enough to accept the deliveries that have been attempted in the evenings
• Customers choosing to reject a parcel when delivery or redelivery is attempted 

Please note that it is the customer's responsibility to monitor the tracking of their parcel and contact either us or the courier regarding any delivery issues. Should no efforts to contact the courier or Saporia be made within 24 hours of items being due for delivery, we cannot be held liable for any spoiled goods, as it will then be too late for us to intervene, as your goods could already be spoiled.

Substitutions

In the event that any of the cheeses you have ordered are unavailable, we may substitute them with a similar product of equal or greater value.